How to return lenses?
You have a 14-day right of withdrawal, provided that all boxes are whole and unbroken and in unchanged condition. Always free returns. If you ordered incorrectly or regret it for another reason or want to make a complaint, it is fine to return your lenses to us. We are responsible for the return cost regardless of what it is due to.
How can you keep prices so low?
We can keep prices so low thanks to high turnover and low overheads! We sit in premises with low rent, have efficient systems for purchasing and packaging. We do not spend any money on marketing or PR. We simply hold tight to our pennies in order to be able to offer the lowest prices possible. That's our business concept!
Are they genuine original lenses that you sell?
Of course it is! You get exactly the same lenses as you get at the optician.
Is VAT included in the prices you see on the site?
Yes, all prices that you see when ordering the contact lenses include VAT.
How long will it take before I receive my goods?
Normally it takes between 1-5 days. Check the product page, there are specific delivery times for your particular product. We post all deliveries directly to your home. In cases where Posten assesses that the shipment is too large to fit in your letterbox/mailbox (approx. 10% of cases), the postman can choose to leave the shipment outside your door if it is deemed safe, otherwise it will be forwarded to your local Postal agent and you will then receive
an avi with the post that you use to pick up the goods with (no extra cost arises, but when this happens the delivery is often delayed by 1-2 working days). Exceptions: If the product is not in stock and we need to order your lenses from the manufacturer, it usually takes another week. This applies to approx. 1% of orders for stock items and we will notify you as soon as possible about this and offer free lenses during the waiting period. You can always follow the progress of your order by logging into your account here on our site. There is information on how the order is progressing.
Can you help me choose lenses?
No, unfortunately, we cannot give you advice or recommendations on which lenses to order. You must always have tried out the exact lens model that you order from an optician. Of course, you can read about the different models here on our site and then go to your optician and ask to try it.
How do you know which lenses to order?
Look at your previous lens package by brand and model and by the parameters you need to know, such as strength, diameter and base curve. It is often the case that people have thrown away their old lens packaging, then you can call your optician and ask for your "prescription". The optician is obliged by law to hand out a prescription and then you can read on this which lenses you should order.
Help, I don't dare ask my optician what model/value I have
Sometimes it can feel a bit embarrassing to ask your optician what lens model you have and what values you have because it feels as if you are "letting them down" when you start shopping for cheaper lenses online. Then ask to try a new lens model, e.g. one-day lenses, and ask for an extra pair to take home to try the next day. Daily lenses are super cheap per pair and you usually get them for free. These packages state which values you have and you can then order from us!
I can't find my lens model on your site!
If you have an unusual lens model, it may not be in our range. Please send a message about this and we might add the lenses to the range. Especially if we receive several requests for the same model.
Can you cancel your purchase and get your money back?
Yes, you have a 14-day right of withdrawal, provided that all boxes are whole and unbroken and in unchanged condition. Always free returns: If you ordered incorrectly or regret it for another reason or want to make a complaint, it is fine to return your lenses to us. We are responsible for the return cost regardless of what it is due to.
When should you visit an optician or ophthalmologist?
You should visit a licensed optician for a check-up at least once a year if you wear contact lenses regularly. You can of course also go to an ophthalmologist, it can be cheaper in some cases. You should definitely see an optician or ophthalmologist if you experience problems in connection with your lens wear. Go as soon as you can, delaying the appointment or continuing to wear lenses when you have problems is a big risk.
Do you have the same strengths for lenses as for glasses?
No, not always, often you have slightly weaker strengths in your lenses. If it is the first time you are going to get lenses, you should absolutely go to an optician before ordering from us. Ask to try one-day lenses and ask to bring home an extra pair. On these packages are the values you need to order from us.
Then you fill in the values
When you order lenses from us, you must fill in the parameters that characterize your lenses. You can find these values on your old lens packaging. If you don't have old packaging, ask your optician. The optician is required by law to provide your prescription free of charge if you ask for it.
When you have filled in all the values, click Add to Cart. You will then come to a page where you fill in your name and address and can complete your order.
Common abbreviations on the lens packages and in prescriptions
PWR = Strength
SPH = Strength
D = Strength
Sphere = Strength
BC = Baskurva
Radius = Base curve
DIA = Diameter
AX = Axel
CYL = Cylinder
Number of packages
Here you choose how many packages you want. Usually one package per eye, but it can be a good idea to buy several packages at once, so you save on shipping costs.
Here you fill in which grinding you should have on your lenses. Minus sign for nearsightedness, plus sign for hyperopia (Longsightedness).
Diameter is the value for how big the lens is. For some lenses there is only one type of diameter and then it does not need to be filled in, otherwise it will be on your old lens packaging after the abbreviation DIA. (Or you can find out this value from your optician.)
How convex should the lens be. Here, too, there are lens models with only one kind of base curve and then you don't need to fill it in. Otherwise, the base curve is after the abbreviation BC on your old lens packaging.
Special cases, toric lenses
For toric lenses, which correct refractive errors, i.e. astigmatism, the values axis and cylinder must also be filled in. These are usually found on your old lens packaging after the abbreviations AXIS and CYL. Sometimes the abbreviations are not listed, but only the values, and often right after the strength. Example: It could say -4.00 -1.25 x 180. Then the strength is -4.00, cylinder -1.25 and axis 180.
Visus is a measure of how well you see with the lenses you have been prescribed. You can disregard this value when ordering lenses. So it is not a parameter you need to worry about. (other than that it can be fun to know that Visus 1.0 is normal vision while Visus values below 1.0 mean worse distance vision than normal and Visus values above 1.0 mean that you see better than average at a distance.)
When you order colored lenses, the color must of course also be specified. Do not count on getting exactly the same effect on your eye color as those seen in the pictures, it varies a lot from person to person.
Common myths about lenses and lens wear
Myth: Contact lenses get stuck behind the eye.
Fact: No, absolutely not! It is physically impossible to get the lens to stick "behind" the eyeball. A thin membrane covering the eye is connected to the inside of the eyelids so the lens cannot move from the front to the back. It is true that the lens can get stuck under the eyelids, but there is never any risk of them going behind the eye. The lens can always be grasped again.
Myth: The lens can grow together with the eyeball.
Fact: There are lots of myths about lenses that have "stuck" and become one with a friend's eye. No, it hasn't happened, you can be calm.
Myth: It is hard to care for lenses.
Fact: It's simple and easy and it only gets easier. There are many different varieties of contact lenses, some you can wear for a whole month without taking out and cleaning, others you can take out and throw away at bedtime and pick out a brand new lens the next morning.
Myth: Contact lenses hurt.
Fact: Soft contact lenses and even the hard ones (the few models still on the market) are all comfortable and easy to use. The eye gets used to lenses very quickly and you quickly forget that they are even in. It only takes a couple of days until you get used to them.
Myth: Contact lenses can fall out at any time and are easily lost.
Fact: No, not at all, if you have the right lenses, they sit firmly. Back in the day, when everyone wore hard lenses, they would slip out, but with soft lenses, that almost never happens.
Myth: Teens shouldn't wear contact lenses.
Fact: Nowadays, both children and teenagers wear contact lenses. Taking care of your lenses is of course important, but these days it is a simple and excellent alternative to glasses. If you are responsible enough, age doesn't matter that much. One-day lenses are perfect for children and young people because they do not make such high demands on accuracy and cleaning.
Myth: People over 40 should not wear contact lenses.
Fact: There is no direct age limit. There are bifocal lenses that, for example, are perfect for correcting presbyopia. There are many from the older generation who have said goodbye to their reading glasses and use lenses instead.
Myth: You can get different types of eye infections from lenses.
Fact: When it comes to eye infections, it is usually a result of poor or downright careless care of the lenses and lens cases. If you know that you are a little careless, one-day lenses (disposable lenses) are recommended because they do not need to be cleaned or stored. As long as you make sure your hands are clean when you insert your daily lenses, you have done enough to ensure your eye health.