FAQ
Have questions about contact lenses? You’re in the right place. Here you’ll find clear answers to the most common questions about ordering, wearing, and caring for your lenses. We’ve also included a dedicated Myths and Facts section, where we separate common misconceptions from reliable, evidence-based information. Our goal is simple — to help you feel confident, informed, and comfortable with your contact lenses every day.
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Does the prices displayed on the website include VAT?
Yes, all the prices you see when ordering contact lenses include VAT.
How long does it take for me to receive my goods?
Typically, it takes between 1-5 days. Check the product page for specific delivery times for your product.
Exception cases: If the item is not in stock, and we need to order your lenses from the manufacturer, it usually takes an additional week
Can you help me choose lenses?
Unfortunately, we cannot provide advice or recommendations on which lenses to order. You should always have tried the specific lens model you are ordering from an optician. Of course, you can read about the different models on our website and then visit your optician to request a trial.
How do you know which lenses to order?
Look at your previous lens packaging for the brand and model and for the parameters you need to know, such as power, diameter, and base curve. Often, people have discarded their old lens packaging, in which case you can call your optician and request your "prescription." Opticians are legally obligated to provide your prescription for free upon request, and you can then read from it which lenses to order.
Help, I'm afraid to ask my optician what model/values I have!
Sometimes, it can feel a bit awkward to ask your optician about your lens model and values because it may seem like you're "betraying" them when you want to start buying cheaper lenses online. In such cases, request to try a new lens model, such as daily disposable lenses, and ask for an extra pair to take home and try the next day. Daily disposable lenses are very affordable per pair, and you usually get them for free. The values you need for ordering from us will be printed on these packages!
I can't find my lens model on your website!
If you have an unusual lens model, it may not be available in our range. Please send us a message about this, and we may consider adding these lenses to our selection, especially if we receive multiple requests for the same model.
When should you visit an optician or ophthalmologist?
You should visit a licensed optician for a checkup at least once a year if you use lenses regularly. You can also visit an ophthalmologist, which may sometimes be more cost-effective. You should definitely see an optician or ophthalmologist if you experience problems with your contact lenses. Delaying or continuing to use lenses when you have problems poses a significant risk.
How do I fill in the values on my prescription?
When you order lenses from us, you need to fill in the parameters that define your lenses. You can find these values on your old lens packaging. If you don't have the old packaging, ask your optician. By law, opticians are required to provide your prescription for free upon request. Once you've filled in all the values, click "Add to Cart." You'll then be taken to a page where you fill in your name and address to complete your order.
Common myths about lenses
Separating fact from fiction
Contact lenses get stuck behind the eye.
No, absolutely not! It is physically impossible for a lens to become lodged behind the eyeball. A thin membrane covering the eye is connected to the inside of the eyelids, so the lens cannot mNo, absolutely not! It is physically impossible for a lens to become lodged "behind" the eyeball. A thin membrane covering the eye is connected to the inside of the eyelids, so the lens cannot move from the front to the back of the eye. While a lens can get stuck under the eyelid, there's never a risk of it going behind the eye. The lens can always be retrieved.ove from the front to the back of the eye.
Lenses can fuse with the eyeball.
There are many myths about lenses becoming "stuck" and merging with someone's eye. No, that has not happened; you can rest assured.
Taking care of lenses is cumbersome
It is simple and easy, and it only gets easier. There are many different types of lenses, and some can be worn continuously for a month without removal and cleaning, while others can be taken out and discarded at bedtime, with a fresh pair put in the next morning.
Contact lenses are painful.
Soft contact lenses, and even hard lenses (the few models that are still available), are all comfortable and easy to use. Your eyes adapt very quickly to lenses, and you'll forget they're even there. It takes just a couple of days to get used to them.
Contact lenses can fall out at any time, and you easily lose them.
No, not at all. If you have properly fitted lenses, they stay in place. In the past, when everyone used hard lenses, they might occasionally pop out, but with soft lenses, it virtually never happens.
Teenagers should not use contact lenses.
Nowadays, both children and teenagers use contact lenses. Taking care of lenses is, of course, important, but it's a simple and excellent alternative to glasses. Age doesn't matter as long as one is responsible enough. Daily disposable lenses are perfect for children and teenagers because they don't require much precision and cleaning.
People over 40 should not use contact lenses
There's no specific age limit. Bifocal lenses, for example, are suitable for correcting presbyopia. Many older individuals have bid farewell to their reading glasses and use contact lenses instead.
You can get various types of eye infections from lenses.
When it comes to eye infections, it's often the result of poor or even negligent lens care and lens cases. If you know you're a bit careless, we recommend daily disposable lenses (single-use lenses) because they don't need to be cleaned or stored. As long as you ensure your hands are clean when inserting your daily disposable lenses, you've done enough to safeguard your eye health.