Privacy policy

Last updated: 2026-01-26

1. Data Controller

Netlens Europe AB
Organization number: 559488-9478
Registered in Sweden

Netlens Europe AB is the data controller for the processing of personal data on this website.

Contct us at: info@netlens.com

2. What Personal Data We Process

We may process the following categories of personal data:

  • Name
  • Address
  • Email address
  • Phone number
  • Order and purchase history
  • Payment information
  • Customer service communication
  • Technical data (IP address, browser, device type)
  • Marketing preferences

3. Legal Basis for Processing

We process personal data based on the following legal grounds under the EU General Data Protection Regulation (GDPR):

  • Contract – to process and deliver your order
  • Legal obligation – to comply with accounting and consumer legislation
  • Legitimate interest – fraud prevention and business development
  • Consent – for marketing communications and certain cookies

You may withdraw your consent at any time.

4. How We Use Your Personal Data

We use personal data to:

  • Deliver your orders
  • Provide customer service
  • Process payments and returns
  • Send service-related communications
  • Prevent and detect fraud
  • Improve our products and website
  • Send marketing communications (if you have consented)

5. Sharing of Personal Data

We do not sell personal data to third parties.

We share personal data only when necessary with:

  • Payment service providers
  • Shipping and logistics partners
  • IT and system providers
  • Marketing service providers
  • Authorities when required by law

Warehousing, delivery, returns and customer service are handled by our logistics partner Footway Oaas, acting as a data processor on behalf of Netlens Europe AB. Personal data is shared only to the extent necessary to fulfill our agreement with you.

Some service providers may process personal data outside the EU/EEA. In such cases, appropriate safeguards such as Standard Contractual Clauses are used.

6. Data Retention

We retain personal data only as long as necessary:

  • Accounting data is stored for 7 years in accordance with Swedish law
  • Marketing data is stored until consent is withdrawn
  • Customer account data is stored until the account is deleted or after prolonged inactivity
  • Data related to disputes may be retained as long as necessary to resolve the matter

7. Your Rights

Under GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Restrict processing
  • Object to processing
  • Data portability
  • Withdraw consent at any time
  • Lodge a complaint with your national data protection authority

If you are located in Sweden, you may contact the Swedish Authority for Privacy Protection (IMY).

8. Cookies

We use cookies for functionality, analytics and marketing.

Non-essential cookies are only used after you have provided consent via our cookie banner.

You can manage your cookie preferences at any time.

9. Changes to This Policy

We may update this policy when necessary. The latest version is always available on this website.