Vad är skillnaden mellan månadslinser och dagslinser?

Månadslinser används i upp till 30 dagar och kräver rengöring varje dag. Dagslinser kastas efter en dag och är bekvämare men dyrare per användning. Månadslinser är mer miljövänliga och kostnadseffektiva om du använder linser regelbundet.

Hur vet jag vilken styrka jag ska ha på mina kontaktlinser?

Din styrka står på receptet från din optiker. Receptet visar siffror för höger och vänster öga (t.ex. -2.50 eller +1.75). Beställ aldrig linser med annan styrka än vad din optiker har ordinerat, även om du tycker du ser bra ut.

Vilka linser passar bäst för torra ögon?

För torra ögon rekommenderas silikonhydrogelinser med hög syregenomsläpplighet som Biofinity, Acuvue Oasys eller Total 30. Dessa material låter mer syre komma igenom till hornhinnan. Undvik linser med låg vattenhalt om du har torra ögon.

Kan jag sova med kontaktlinser?

Endast om du har speciella dygnet-runt-linser (extended wear) som är godkända för detta av din optiker. Vanliga månadslinser eller dagslinser ska aldrig sovas med – det ökar risken för ögoninfektioner och syrebrist i hornhinnan avsevärt.

Terms of service

Last updated: 2026-01-26

1. Company Information

Netlens.com is operated by:

Netlens Europe AB
Organization number: 559488-9478
Registered in Sweden

Netlens Europe AB is the legal seller of all products and services offered on this website.

2. Scope and Acceptance

These Terms and Conditions apply when you shop with us or use our website and services.

By placing an order, you accept these Terms. We recommend that you read them carefully before making a purchase.

We may update these Terms from time to time. The version published on the website at the time of your order applies to your purchase.

3. Eligibility

To shop with us, you must:

Be at least 18 years old
Have the legal capacity to enter into a binding agreement
Use a valid and authorized payment method
Place orders in your own name

4. Ordering and Contract Formation

When you place an order, you will receive an email confirming receipt of your order.

A binding agreement is entered into once your order has been confirmed and dispatched by Netlens Europe AB.

All orders are subject to availability. We reserve the right to refuse or cancel an order in case of suspected fraud, payment issues, or technical errors.

5. Prices and Payment

All prices are shown including VAT.

Available payment methods may vary depending on your country and may include:

PayPal
Shopify Payments
Svea Checkout

Payment is processed securely via encrypted connections and handled according to the security standards of the respective payment providers.

If a pricing or product description error occurs, we will contact you and offer the option to confirm or cancel the order.

6. Delivery and Logistics

Delivery is made using the shipping method selected at checkout. Shipping costs are displayed before purchase.

Delivery times are estimates and may be affected by external circumstances beyond our control.

Warehousing, delivery, returns, and customer service are handled by our logistics partner Footway OaaS, acting as a service provider on behalf of Netlens Europe AB.

Footway OaaS processes personal data only as a data processor in accordance with our instructions.

For questions regarding your order, delivery, returns, or complaints please contact us. You can find all contact information here.

(Customer service is operated by Footway OaaS on behalf of Netlens Europe AB.)

7. Returns and Refunds

7.1 Statutory Right of Withdrawal (EU 14 Days)

In accordance with EU consumer protection legislation, you have the right to withdraw from your purchase within 14 days from the day you receive the goods.

To exercise this right:

You must notify us within 14 days of receiving the goods
The goods must be returned within 14 days after notification

Refunds will be processed within 14 days after we have received the returned goods or proof of return.

Return shipping costs may apply in accordance with applicable law.

7.2 Extended 365-Day Return Policy

In addition to your statutory right of withdrawal, we offer a voluntary 365-day return policy from the date of delivery.

Products must be:

Unopened
Undamaged
In original condition

For hygiene reasons, opened contact lens boxes cannot be returned.

Refunds are made to the original payment method once the returned product has been received and approved.

8. Complaints and Defective Products

If a product is defective or incorrect, please contact customer service at support@footway.com.

Complaints are handled by Footway OaaS on behalf of Netlens Europe AB in accordance with applicable consumer protection legislation.

9. Promotional Codes

Promotional codes:

Are personal
Cannot be combined unless explicitly stated
May be withdrawn in case of misuse

We reserve the right to cancel orders or deactivate accounts in case of suspected abuse.

10. Intellectual Property

All content on this website, including text, images, trademarks, and design elements, is owned by or used with permission by Netlens Europe AB.

Content may only be used for personal, non-commercial purposes.

11. Disputes and Online Resolution

If you have a complaint, please first contact customer service.

If a dispute cannot be resolved, you may refer the matter to the EU Online Dispute Resolution platform:

https://ec.europa.eu/consumers/odr

12. Governing Law

These Terms are governed by Swedish law.

However, mandatory consumer protection laws in your country of residence remain applicable.

13. Contact Lenses and Prescription Responsibility

Contact lenses are medical devices and should be used according to a valid prescription issued by a licensed optician or eye care professional.

By placing an order for contact lenses on Netlens.com, the customer confirms that they have a valid prescription and that the parameters selected when ordering correspond to their prescription.

Netlens Europe AB does not verify individual prescriptions and relies on the customer’s confirmation when completing a purchase.

All contact lenses sold on Netlens.com are CE-marked medical devices approved for sale within the European Union.

If you are unsure which lenses are suitable for you, please consult your optician before ordering.

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